Order Processing & Dispatch
All orders are processed within 1-2 business days.
Orders placed on weekends or holidays will be processed the next business day.
Once your order is shipped, you’ll eceive a confirmation email with tracking details.
Delivery Timelines
Delhi/NCR: Same-day delivery available via local delivery apps. Standard delivery: 3-4 business days.
Metro Cities: 4-6 business days.
Rest of India: 5-7 business days.
Need it faster? Email us at hello@radliving.in, and we’ll try to accommodate your request.
Shipping Charges
Free shipping on orders above ₹999.
Orders below ₹999 will have a standard shipping charge based on your location.
Cash on Delivery (COD) is available for an additional charge, collected by the
courier service.
Packaging & Safety
We take extra care in packing our candles, home decor, and fragile items using protective cushioning, bubble rap, and sturdy boxes.
In the rare event of breakage, report it within 72 hours of delivery with photos at hello@radliving.in.
Damaged or Defective Products
If your product arrives damaged or defective, contact us within 72 hours of delivery at hello@radliving.in with images.
We will arrange for an exchange or provide a suitable resolution.
Customer-Initiated Returns
Returns due to personal preference must be reported within 48 hours of delivery.
Refunds will be issued as store credit or processed minus shipping charges for both ways.
Returns must be sent back in original packaging, undamaged, and in sellable
condition.
Refunds will only be approved after we receive the returned goods in their
original condition.
Non-Returnable & Final Sale Items
Products purchased on sale or discounted prices are not eligible for return or exchange.
Used or opened candles cannot be returned.
How to Request an Exchange or Return
Email hello@radliving.in with your order
number, reason for return, and photos (if applicable).
Once approved, we’ll guide you through the next steps.