FAQs

If your product arrives damaged or defective, please report it within 72 hours of delivery by contacting us at hello@radliving.in. We will arrange for an exchange or provide a suitable resolution.

If you wish to return a product due to personal preference, notify us within 48 hours of delivery at hello@radliving.in. Refunds will be issued as store credit or processed minus shipping charges for both ways. Returns must be in their original packaging, undamaged, and in sellable condition to qualify. Refunds will only be approved after we receive the returned goods in their original condition.

Products purchased during sales or at discounted prices are not eligible for returns or exchanges.

If you need to update your shipping address, email us immediately at hello@radliving.in with your order number and the correct address. We will do our best to accommodate your request, but changes cannot be guaranteed once the order is processed.

To modify an order, please contact us promptly at hello@radliving.in with your order number and desired changes. If the order has not been processed, we will cancel it, allowing you to place a new order with the correct items.

Orders are processed within 1-2 business days. Once shipped, you'll receive a confirmation email with tracking information.

We ship from our warehouse in Noida, India.

Delhi/NCR: Same-day delivery available via local delivery apps. Standard delivery in 3-4 business days.
Metro Cities: 4-6 business days.
Rest of India: 5-7 business days.
Need it faster? Chat with us at hello@radliving.in, and we might have a solution.

Yes! We offer free delivery on orders above ₹999.

Yes, COD is available at checkout for a minimal additional charge. This fee is collected by our courier partners for handling cash.

We take packaging seriously! Every candle, glassware, and home decor item is packed with protective cushioning, bubble wrap, and sturdy boxes to ensure it reaches you in perfect condition. In the rare event of breakage during transit, please reach out to us with photos within 72 hours of delivery at hello@radliving.in, and we will assist you.

No, our candles are made with a custom blend of soy and coconut waxes—natural, sustainable, and non-toxic.

We use non-bleached, lead-free cotton wicks for a clean and safe burn.

First Burn: Let the wax melt fully across the surface to prevent tunneling.
Subsequent Burns: Trim the wick to 1/4" before lighting to maintain an even flame.
Keep the candle away from drafts and never burn for more than 3-4 hours at a time.

Stop using your candle when about 1/2"of wax remains at the bottom.

We love a good upcycle moment! After freezing the jar for 24 hours, remaining wax should pop out easily. Clean the jar with soap and water, then reuse it for storage, plants, or decor.

We’d love to collaborate! Email us at sales@radliving.in for more information on carrying our products.

Yes! We offer discounts on bulk orders forcorporate gifting, events, and wholesale buyers. Contact us for a quote.

Absolutely! We offer custom branding, personalized labels, and scent selection for bulk orders. Perfect for corporate gifting, weddings, and special occasions.

We offer two formats for private events:
- Workshops (Up to 50 people) – A sit-down experience where guests get hands-on and create their own scented products.
- Live Stations (Minimum 50 guests, no upper limit) – A counter-style experience where guests can walk up and personalize their product on the spot.

We offer immersive, sensory-driven experiences, including:
- Candle-making
- Perfume & Attar Blending
- Reed Diffuser Creation
- Wax Tabs & Wax Sachets Making
- Wellness Product Customization (e.g., scented balms, oils)

Yes! We handle everything, including materials and setup. All we need from the venue:
✔ Tables or cart setup
✔ Electricity supply (for heating and blending)

Anywhere in the world! We conduct events globally, whether it’s a:
- Corporate gathering
- Luxury brand activation
- Weddings
- Private parties
- Retail pop-ups

Absolutely! We can:
- Brand the materials (custom labels, packaging, fragrances)
- Tailor scents and product choices to align with your event
- Create limited-edition takeaways

Workshops: Minimum 10 guests, maximum 50 guests
Live Stations: Minimum 50 guests, no maximum

Pricing varies based on:
- Location (India or international)
- Experience type (workshop or live station)
- Customization level
For a quote, email us at hello@radliving.in with details of your event.

The sooner, the better! Dates fill up fast, so we recommend booking as early as possible.
Last-minute bookings? We’ll do our best to accommodate—just reach out!

Yes! We also provide:
- Event Gifting – Curated, scented takeaways customized for your guests.
- Scent Branding – Bespoke signature scents crafted for brands, weddings, or private events.
- Exclusive VIP Experiences – Premium, invite-only experiences for high-profile guests or celebrity events.

Yes, depending on the event type:
- Live Demos – Ideal for large-scale events where guests can watch the process but don’t actively participate.
- Hands-On Making – For those who want a fully interactive experience and take-home products.

For all media and partnership inquiries, email us at hello@radliving.in.